illion Access Seeker FAQs
What is an access seeker?
An access seeker is an individual or an authorised person assisting an individual to interact with either a credit reporting body or credit provider; commonly this means accessing their credit reporting information.
According to the privacy laws, an access seeker must not be a credit provider, mortgage insurer, trade insurer or a person who is prevented from being a credit provider. The access seeker must be authorised in writing.
Why order Access Seeker reports?
Access Seeker reports can assist individuals in understanding their credit position prior to an application for credit. The report supplies credit information and provides an indication of an individual’s credit worthiness including a risk score. Access Seeker reports leave a file access footprint on the consumer’s credit record but do not have any impact on a consumer’s credit score.
Why use illion for Access Seeker reports?
The illion Access Seeker reports provides comprehensive credit history information, summarised into an easy to understand illion Consumer Risk Score which promotes consistency in understanding the credit worthiness of an individual. illion’s flagship score is accepted by the Big 4 banks and across a range of industry types to predict the overall credit worthiness of the individual.
Obtaining clarity before beginning the loan application process supports brokers in ensuring they are able to consider all available information before submitting a credit application, this then allows them to maximise the likelihood of the application being approved for a competitive product for their client.
What is the difference between an Access Seeker Enquiry and a Consumer Bureau Enquiry?
Access Seeker reports and Consumer Bureau reports will contain the same information, however they are used for two different purposes.
Access seeker enquiries are not used for the purpose of assessing a credit application and will leave only a file access footprint on the report. File accesses will not have any impact on the credit score. On the other hand, Consumer Bureau enquiries are used by credit providers to check an individual’s creditworthiness for the purposes of assessing a credit application. These enquiries will leave an enquiry footprint on the credit file, and unlike access seeker enquiries are likely to have an impact on the individual’s credit score.
How do I read the illion Consumer Risk Score?
The illion Consumer Risk Score is a number typically between 0 and 1,000 that indicates how credit-worthy the individual is. Most credit scores are between 300 and 850. The higher the score, the better the credit rating. The illion Credit Score is highly predictive and comparisons have shown that it is the best score in the market in assessing an individual’s future credit behaviour.
How can the individual improve their score?
There are a few ways in which a credit score can be improved:
Paying accounts on time. A consumer who has a good track record of paying for a credit product on time regularly is likely to continue with that behaviour. This can have a positive impact on the credit score.
Not making too many credit applications. Having a lot of enquiries in a short timeframe can be detrimental. Typical behaviour such as applying for a mortgage or the occasional personal loan or credit card is likely to only have a small effect on the score whereas regularly applying for small loans or having a lot of enquiries on the file within a short time period will have a negative impact to the score.
Pay off defaults. Defaults will stay on the file for five years regardless of whether or not it is paid, but paying it off will reduce the negative impact. Over time, the impact of defaults will reduce. Unpaid debts can impact the credit score quite significantly, as well as not paying on time.
Access Seeker provides a report that indicates an individual’s creditworthiness without negatively impacting their credit file. It’s a powerful tool for industry professionals, such as finance brokers, indicating an individual’s credit capacity prior to applying for finance.
The Access Seeker Report summarises and consolidates the information on a consumer’s credit file into a simple and usable risk estimate. Incorporating illion’s Consumer Risk Score, Access Seeker is predictive of risk across all credit-related industries.
illion Direct FAQs
How do I log in to illion Direct?
You will receive a welcome email with your log in credentials log in to illion Direct portal. You will be asked to change your password upon the first login. You can access illion Direct portal using this link.
What if I don’t remember my password?
You can reset your password by following the steps below:
Select “Forgot your password?” option on the illion Direct sign-in page.
Enter your email address and click “Submit”. A temporary password will be sent to your email address
How do I know if I have been setup with multiple profiles?
Once you’ve signed in to your illion Direct account, hover across the tab under the search bar, where your company’s name is being displayed and click on the company name. If you have been set up with multiple profiles, a list of different profiles will appear and you can toggle between different profiles.
How do I select the right profile before conducting a search?
After signing into your illion Direct account, hover across the tab under the search bar where your company name is displayed. One you’ve clicked on the company name, there will be a list of different profiles in the dropdown menu. You can toggle between different profiles before conducting a search.
Note: The selected profile name will be displayed as a footprint when you conduct a search. For example, if you select profile 2 after signing into your account, when you conduct a search against an individual, the footprint left on the individual credit file is the name of the profile 2.
What information do I need to provide when I contact illion for a report query or issue?
When reporting an issue or raise a data queries, the following is recommended info:
- Problem Type (New user access, Service Unavailable, Browser Issue, Functionality Issue, Other)
- Problem Severity Indication (Severity 1, Severity 2, Severity 3, General Enquiries)
- Time of Incident
- Client Contact (phone and email)
- Problem Description
- Browser version
- User(s) experiencing problem
- Screenshots (optional)
- Consumer details
Who do I contact if I have questions regarding the report or issues with my illion Direct account?
You can contact our Client Services Team if you have any queries regarding report content, data queries,
system navigation or reporting an issue. The Client Services Team provide phone and email support services
and operate from 08.30 to 18.00 Australian Eastern Standard Times on Australian business days.
T: 13 23 33, select option 3
Key Features
Indicates an individual’s creditworthiness
Attain score without adversely impacting credit record
Facilitates the implementation of risk-based pricing