illion Now FAQs

You’re welcome to open an account if you or your organisation have a need to understand the credit risk of your customers or suppliers. You must be able to provide valid card information for billing purposes and accept the terms of use.

No, you don’t need an ABN or ACN to join.

We’re sorry you’ve faced this issue. Please check all the details you’ve entered and make sure nothing has been missed. If the sign-up process still doesn’t work, please let us know using the Contact Us form and we’ll get onto it.

You don’t need multiple accounts for different businesses. Please note that each plan has a specified number of reports. If you need additional reports, you can upgrade your plan in your illion Now account, or purchase additional reports separately at the discounted rate applicable to your plan.

Once you complete the sign-up process, your account will be created. To start using the service, you’ll need to activate your account first.

We’ll send an email to the address you provided when you signed up. You’ll need to click the link provided in the email to activate your account and start using the service. This ensures we can inform you about any important updates to your service or account.

Signing up is simple. We require your first name, last name, email address, mobile number, and personal or company credit/debit card details. If you’re using a company credit card, please ensure that you’re authorised to do so for this purpose.

All plans start with a 14 day free trial, which commences from the date you sign up. The free trial provides you with an opportunity to evaluate the reports, scores and information available within illion Now, and see how it can help you grow and protect your business. You will not be charged during the free trial.

You can cancel your plan at any time before the end of the free trial period through the My Account > My plan page.

At the end of the free trial period, and if you choose not to cancel, we will charge the subscription fees for your plan you have selected to your card the day after your free trial ends, and you’ll start enjoying the plan from then on.

Please check that your card details are up to date under the My Account > Billing page. Otherwise, please let us know using the Contact Us form and we’ll be in touch with you.

Please let us know using the Contact Us form and we’ll sort this out for you.

You can change your email address and mobile by visiting My Details in the My Account section after logging into your account. Once you’ve done this, we’ll send you an email to confirm the change. Please remember that you’ll need to use this email address to log in after the change.

If you need to change a business address please contact us through the Contact Us form.

You don’t need to create multiple accounts for different users. Please note that each plan has a specified number of reports. If you need additional reports, you can upgrade your plan in your illionNow account, or purchase additional reports separately.

You can also create individual accounts for users if you wish to.

Unfortunately, once a report has been ordered it can’t be reversed. You will need to re-order the correct report by either utilising the available reports within your plan, or purchasing an additional report at the discounted rate applicable to your plan.

You can search for reports on both Australian and NZ entities and obtain reports on entities in either country.

It could be possible that the sources we use don’t yet have any information on the entity you’re searching for. It could also be possible that the entity is very new, and doesn’t yet have sufficient information.

illion collects information from various sources, and it could be possible that the sources we use don’t yet have any information on the entity you are searching for. It could also be possible that the entity is very new, and hence does not have sufficient information.

illion collects information from various sources, including ASIC and other government bodies.

It’s possible we may not have the entire complement of information you’re looking for. If you can let us know what information you need using the Contact Us form, we’ll check to see if there are other reports that may contain this information and inform you on how you can access these reports.

Unfortunately, once a report has been ordered it can’t be reversed. You will need to re-order the correct report by either utilising the available reports within your plan, or purchasing an additional report at the discounted rate applicable to your plan.

A score, typically, is a number that indicates how creditworthy or how likely an entity is to pay their debts.

A credit report is more detailed. It’s more akin to a history of information about the entity and this information is used in creating the score.

There are multiple data elements involved in the creation of the score. illion Scores are driven by advanced statistical modelling techniques derived from analysis of illion’s extensive commercial database. illion is a reputed credit bureau and is well regarded in this space. The actual methodology is a proprietary one.

A View report provides you with basic information about an entity. It provides a quick and simple overview of a business with more detail than what you can see publicly.

In addition to what you can see in a View Report, the Verify report can enable you to verify the business and directors of that business. You can potentially form a view of red flags through any adverse information and see who has enquired on this business.

In addition to what you can see on the Verify report, the Assess report can help you determine whether your supplier or customer will pay you on time, and if there is a risk that they might fail within the next 12 months. ​

While you won’t be able to dispute the information through your illion Now account, you can get in touch with us using the Contact Us form and we’ll investigate this further.

We require your card details to charge the monthly subscription fees for your plan, as well as any additional fees (for example, if you order additional information outside of your plan).

For subscription fees, we will charge your card on the date your plan commences and each calendar month thereafter (unless you cancel your plan under the My Account > My Plan page).

Your card will be charged on the same day every month (unless it’s not on a business day, in which case your credit card will be charged on the next business day) for the time you have your subscription. If you buy any additional reports outside of your subscription, your credit card will be charged at that time.

You can pay for illion Now using a debit or credit card (Visa or Mastercard only).

You can change or update your card details from the My Account > Billing page when logged in to illion Now.

You can view your invoices and purchase history under My Account > Billing in the My Account section after logging into your account.

You can reach out using the Contact Us form with any questions about fees or charges to your card.

Our plans are provided on a calendar monthly basis, starting from the date you commenced your plan. If you cancel your plan, it will continue until the end of the current calendar month, at which time it will be cancelled and you will not be charged any further fees.

Only people with access to your account can see which businesses you’ve looked up.

The website https://business.gov.au/planning/business-structures-and-types/business-structures provides you with detail on these types of entities.

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You can get in touch with us using the Contact Us form.