Q. What is changing?

A. The Australian Electoral Commission (AEC) is mandating a change to the way they supply Commonwealth electoral roll data for ID verifications. From 30 November 2022, the AEC will only provide access to their data through the DVS. This will impact all identity service providers, such as greenID, who will need to change how they access electoral roll data.

Q. How will this change impact me?

A. To continue using Commonwealth electoral roll data, you will need to review the new terms and sign a declaration form with DVS confirming you are an AML/CTF-obligated reporting entity.

illion and GBG will be managing this on behalf of DVS. You must return the signed declaration to us as soon as possible, and no later than 31 October 2022.

By signing the Declaration, you agree to the new terms, and acknowledge you want to continue accessing the electoral roll data.

The standard DVS transaction fee will apply for each electoral roll verification attempt. The DVS standard fee will align to your current greenID agreement.

Q. Will this impact my greenID billing?

A. From 30 November 2022, a standard DVS transaction fee will apply for Commonwealth electoral roll verification attempts. The DVS standard fee will align to your current greenID agreement.

Q. How is greenID helping to minimise the cost of the DVS electoral roll verification attempt fees?

A. greenID will be introducing a ‘cascading check’ for Commonwealth electoral roll verifications. This means that electoral roll data will only be used when it can contribute to the verification outcome.

The way you capture the input data for identification, the verification criteria configured in your greenID account and the way you are integrated to greenID, can have an impact on how often electoral roll data will be used.

Please find more information about the cascading check here.

Q. What if I don’t want to pay for DVS Commonwealth electoral roll transactions?

A. You can remove the electoral roll data from your verification process. However, removing the electoral roll data will have an impact on your verification rates.

Q. Will this impact my pass rates in greenID?

A. Some customers may see a small impact to their pass rates, as DVS has tighter criteria for matching electoral roll data. To optimise your pass rates, we suggest you review your data capture processes and consider collecting the following data if you are not already doing so:

  • DOB
  • Middle name
  • Building name
  • Unit number
  • Street types
  • Street number
  • Street name
  • State
  • Postcode
  • Suburb
Q. Will there be a technical impact? Do I need to make any technical changes?

A. If you are using the current electoral roll data as a background source, there should be no technical impact if you continue to use it in the same way. We will provide advance warning if technical changes are required and ample time for customer regression testing.

If you are using the current electoral roll data as an interactive source via API, you will need to make changes to its implementation to ensure that you can continue to access and check the source. More information on the required changes can be found here.

Q. Can I access the DVS Electoral Roll service before 30 November 2022?

A. Yes, greenID plans to be connected to the DVS Electoral Roll service in October 2022. We will provide notification when the new source is available.

Please note that early access to the DVS Electoral Roll service will attract the standard DVS fees.

Q. Can I choose to have electoral roll data removed from my service?

A. Yes. However, we suggest you speak to your account manager, who will work with you to consider alternative options to ensure your verification rates are not impacted.

Q. How will the electoral roll charges appear on my invoice?

A. This will be included in the DVS charges.

 

Completing the DVS declaration form

Q. When do I need to sign and return the declaration?

A. You must return the signed declaration and return it to GBG as soon as possible, and no later than 31 October 2022. This is to ensure that DVS has time to validate and activate Commonwealth electoral roll data for you.

GBG is managing this process on behalf of DVS. Please return the signed declaration to customersupport@illion.com.au as soon as possible to avoid impact to your service.

Q. Why do I need to sign a declaration with DVS?

A. To use the Commonwealth electoral roll service via DVS, your business must have an obligation to verify an individual’s address under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) or the Financial Transaction Reports Act 1988 (FTR Act). The declaration allows DVS to confirm your obligation.

Q. What is an OAC number?

A. An Originating Agency Code (OAC) is issued by DVS when they set up a business in their system. The OAC is used in all requests to the DVS Hub. The OAC comprises a three-character code that identifies the organisation and a one-digit number that represents the service.

Q. Why do I need an OAC number for this change?

A. DVS will use your OAC to activate the Commonwealth electoral roll service for your business.

Q. Where do I get my OAC?

A. You can find your OAC number on your original confirmation from DVS. Alternatively, you can email us at customersupport@illion.com.au or contact your account director. Please supply your company name and ABN to assist us in finding your OAC.

Q. How do I complete the ‘Reason for Access Request’ section in the declaration?

A. This section should include a brief description of what your organisation does, what AML/CTF obligations you have, and how the electoral roll will help you meet these obligations. Including your AFSL number will help the DVS to process your form quicker.

Q. Where can I find a copy of the DVS declaration and terms and conditions?

A. You can download copies of the declaration and terms here.

Q. What if I want to negotiate changes to the new DVS terms and conditions?

A. illion and GBG have no influence over the new DVS terms and conditions. These are standard terms that apply to all their services.

Q. Who can access the DVS Commonwealth electoral roll service?

A. Access to the Commonwealth electoral roll can only be provided to businesses that have an obligation to verify an individual’s address under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) or the Financial Transaction Reports Act 1988 (FTR Act).

Q. What do I enter in the field “Gateway Service Provider (GSP) in the declaration form?

A. Your Gateway Service Provider (GSP) is GBG. Please enter this value in the corresponding field.